Refund policy
Return & Refund Policy
At RIFA, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, we are here to help.
Return Conditions
- The product must be eligible for return.
- The item must be unused, undamaged, and in its original condition.
- The product must be returned in its original packaging.
- A valid receipt or proof of purchase must be provided.
Return Timeframe
Return requests must be made within 7 to 14 days from the date of receiving your order.
Non-Returnable Items
- Custom or special orders cannot be returned.
- Returns are accepted only for items purchased directly from the website.
Refund Policy
Once the returned product is received, it will be carefully inspected to ensure it meets the return conditions.
Refund Process
- You will be notified of the inspection result and the status of your refund request.
- If the return is approved, the refund will be issued using the same original payment method used during the purchase.
Refund Processing Time
- Refunds are usually processed within 7 to 10 business days.
- The time required for the refunded amount to appear in your account may vary depending on your bank or card issuer’s policies.
Modification Policy
Please note the following regarding product modification requests:
- Any modification or special request must be submitted before confirming the order.
- All modification details must be written in the order notes section during checkout.
- Modification requests cannot be accepted after the order has been placed or after the product has been delivered.
- If no modification notes are provided before placing the order, the item will be prepared according to the standard design and specifications displayed on the website.
Replacement Processing
Defective or Damaged Products
Products will only be replaced if they are defective or damaged. If you need to exchange a product for the same item, please contact us via email at:
Shipping
Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refunded amount.
Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us at:
By shopping with RIFA, you agree to this Return and Refund Policy. We appreciate your trust and continuously strive to ensure your satisfaction with every purchase.